Toolbank extends operating during lockdown to offer fuller range of products

Having operated on an "essentials" level during the earlier weeks of the UK's Covid-19 lockdown, Toolbank is now increasing its operations following a overhaul of operating procedures to adhere to health guidelines.

The huge tool, hardware and related product wholesaler said the overhaul has allowed it to extend the ranges it can make available to its customers in the UK.

The wholesaler said: "The health and safety of our team remains paramount and all those involved in processing customer orders will adhere to strict operating guidelines to ensure their safety as they carry out their work.

A reduced team - to enable the appropriate social distancing - will run Toolbank's distribution centres, whilst many other members of the team will remain available to customers on their usual contact numbers as they work from home.

During this period, Toolbank said it will endeavour to supply products as soon as possible, but will be unable to offer its usual next day service. Instead it will aim for all Toolbank deliveries to be made within 48/72 hours from receipt of order.

Thanks to Covid-19 related impact on Toolbank's normal transport facilities, the firm said it needed to maintain a minimum order value of £50, adding that it may be possible to collect goods from its warehouses but only by prior arrangement and subject to strict health and safety instructions that will be visible on site.

Due to reduced office staff numbers, Toolbank is encouraging customers to place orders through the B2B site, or by email, warning that while it is still accepting calls, if it cannot be answered then callers should leave a message.

"For logistical reasons, we will not be able to offer products held at TSS/C stock. In most cases, there are suitable alternatives to these products at our local branches.

"We will continue to strive to support you and your business and thank you for your support and consideration and, once again, wish you and your families well at this most difficult time."

Toolbank owner Dormole took a majority stake in Harrison & Clough earlier this year. Dormole also owns ForgeFix and Tucks Fasteners & Fixings.